Privacy Policy

1. Information We Collect

1.1 Account and Profile Information

When you register for or use BucksPrime, we may collect:

• Email address
• Password and authentication credentials, including one-time passcodes
• User ID and account identifiers
• Gender
• Age
• Language or locale
• Country or region information
• Referral or invite code, if provided by you

1.2 Rewards, Payout, and Cashout Information

To provide rewards and redemption features, we may collect:

• Reward balance and reward history
• Cashout request details
• Payout preferences and payout account information, such as a PayPal email address or Visa payout reference/token
• Related transaction, redemption, and status information

1.3 Support and Communication Information

If you contact us or submit a support request, we may collect:

• Support ticket subject and message content
• Replies and communications with support
• Attachments you choose to upload, including images and PDF documents
• Contact details you provide in the support process

1.4 Activity and Usage Information

We may collect information about how you use the Services, including:

• App interaction events
• Features used
• Offer and survey interaction activity
• In-app search queries
• Timestamps and session-related usage data

1.5 Device and Technical Information

We may automatically collect certain technical data, including:

• Device identifiers and account-linked identifiers
• Advertising identifier where applicable for rewarded offer tracking and validation
• Push notification token
• IP address
• Device type, model, and operating system version
• App version
• Time zone and language settings
• Network, log, and diagnostic information

1.6 Approximate Location Information

We may infer approximate location information from signals such as IP address, country code, locale, or similar technical data. BucksPrime does not collect precise GPS location through the mobile app.

1.7 Photos and Documents

We collect photos, screenshots, documents, or similar files only if you choose to upload them as part of support or issue reporting.

2. How We Use Information

We use the information we collect to:

• Create, authenticate, and manage user accounts
• Provide rewarded offers, surveys, rewards tracking, and cashout features
• Process payout preferences and cashout requests
• Provide customer support and respond to inquiries
• Send account, activity, and support-related notifications
• Operate, maintain, improve, and troubleshoot the Services
• Monitor usage and analyze performance
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Enforce our terms, policies, and eligibility rules
• Comply with legal and regulatory obligations

3. Third-Party Services and Partner Experiences

We may use third-party service providers to help operate the Services, such as analytics, hosting, notification delivery, infrastructure, support tooling, offer delivery, survey delivery, and payout-related processing.

Examples may include:

• Analytics and measurement providers
• Push notification and cloud infrastructure providers
• Offer and survey partners made available through the app, such as CPX Research or similar reward partners

If you choose to open, access, or participate in a third-party offer, survey, or partner experience, that third party may collect information directly from you or your device under its own privacy policy and terms. We encourage you to review the privacy policies of those third parties before participating.

We do not sell your personal information, and we do not disclose personal information to third parties for their own independent direct marketing purposes.

4. When We May Disclose Information

We may disclose information in the following circumstances:

• To service providers and contractors acting on our behalf and under appropriate obligations
• To comply with applicable law, regulation, legal process, or lawful government request
• To protect the rights, safety, and security of BucksPrime, our users, or others
• In connection with a merger, acquisition, financing, asset sale, or similar business transaction
• With your direction or when you voluntarily interact with third-party services through the app

5. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and legal records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable laws. Retention periods may vary depending on the type of data and the purpose for which it was collected.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. This includes safeguards designed to protect data in transit and restrict unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Access personal information we hold about you
• Correct or update inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Request a copy of certain data, where applicable

You may also control certain app permissions through your device settings, such as notification permissions.

To request account deletion or deletion of related personal data, please use: https://bucksprime.com/account-deletion

You may also contact us using the details below.

8. Children's Privacy

BucksPrime is not intended for children and is not designed for users under 18 years of age. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to delete it and, where appropriate, disable the related account.

9. International Data Processing

Your information may be processed and stored in countries other than your own, subject to applicable legal requirements and appropriate safeguards where required.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date and post the revised version in a publicly accessible location. Your continued use of the Services after any update becomes effective means you accept the updated Privacy Policy.

11. Contact Us